⏩ What is an eSIM?
An eSIM (embedded SIM) is a digital SIM card that allows you to activate a mobile data plan without needing a physical SIM card. It's embedded directly into your device and works by scanning a QR code.
⏩ Which countries does eSIM5g operate in?
eSIM5g offers global coverage in over 100 countries. Your device automatically connects to the best available local network when roaming. Check the full list of supported countries in the category section of this page.
⏩ When does the eSIM Package data plan become active?
The data plan becomes active immediately after the eSIM is activated on your device. Make sure to install it just before or upon arrival in your destination country.
⏩ What is the process for installing eSIM on my phone?
To install the eSIM, simply scan the provided QR code using your phone’s settings. This downloads the eSIM profile but does not activate the plan until you enable it, allowing flexibility for travelers.
⏩ Which gadgets are compatible with eSIM technology?
Most smartphones from 2019 onwards support eSIM, including:
Apple iPhone XR, XS, and all later models
Samsung Galaxy Fold series and newer
Huawei P40 and up
Google Pixel 4 and newer
Please check your phone’s specifications for eSIM support.
⏩ Is it possible to use a physical SIM card after setting up an eSIM?
Yes, most modern phones support dual SIM functionality, meaning you can use a physical SIM for calls and SMS, while using eSIM for mobile data.
⏩ Does eSIM outperform traditional physical SIM cards?
Yes — eSIMs offer greater flexibility, instant delivery, and no need to visit a store. They’re especially useful for international travelers who want fast, secure, and contract-free mobile internet access.
⏩ Can I install multiple eSIMs on one device?
Yes, many modern smartphones allow storing multiple eSIM profiles, but you can only use one at a time. This is ideal for frequent travelers or those managing business and personal lines.
⏩ Is the eSIM plan refillable or reusable?
Most eSIM5g plans are prepaid and not refillable. Once the data or validity expires, you’ll need to purchase a new plan. Always check the specific details before purchasing.
⏩ What should I do if I deleted my eSIM or didn't receive the QR code?
If you accidentally deleted your eSIM or didn’t receive the email, contact our support team immediately. We’ll resend the QR code or help you reactivate the plan if your device allows.
⏩ Can I share my eSIM data with other devices (hotspot/tethering)?
Yes! Our eSIM data plans support tethering, so you can share your internet with other devices via Wi-Fi hotspot — great for laptops or tablets while traveling.
⏩ Will my phone number change when I use an eSIM?
No. eSIM5g plans are data-only, so they do not provide a phone number. Your original number from your physical SIM stays the same for calls and texts.
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