Privacy Policy
Introduction
By using esim5g.com, you agree to the processing of your data in accordance with the terms set out in this Privacy Policy. Please read this document carefully and ensure that you fully understand our approach to handling your personal data before accessing or using any of our services.
If you have read and understood this Privacy Policy but do not accept its terms, you must immediately leave the website and refrain from using any of our services.
Glossary
- User – an individual or organization using esim5g.com for a particular purpose.
- Customer Service – the support team of esim5g.com responsible for assisting users and resolving issues related to the use of esim5g.com.
- Supplier – a legal entity that supplies goods or provides services to esim5g.com.
- Personal Data – any information that directly or indirectly relates to a specific or identifiable user of esim5g.com, provided to another legal entity.
- “We”, “Us”, “Our” – refer to esim5g.com.
- “You”, “Your” – refer to the individual or legal entity using the services of esim5g.com.
- Terms of Use – the terms and conditions for using esim5g.com services, as amended and published on the website.
- Privacy Policy – this document, which outlines the policies regarding the collection, use, and protection of personal data.
Data Collection and Processing
We collect and process the following types of personal data:
- Personal and contact details (e.g., name, surname, email address, and any information obtained during verification);
- Data related to transactions made through esim5g.com;
- Records of communication with you (calls, emails, chats);
- IP address;
- Any additional information voluntarily provided by you, particularly during interactions with our support team.
In the event of a bankruptcy filing, merger, acquisition, or sale of the business, we may disclose your personal data to prospective or actual buyers and involved parties.
Refusal of Data Processing
You have the right to refuse the processing of your data for marketing and analytics purposes. You can opt out at any time by adjusting the relevant settings in your account. If you change your mind later, you can reactivate these settings at your convenience.
KYC / AML Compliance
esim5g.com follows internal verification procedures. Depending on the type and nature of your transaction, additional verification may be required. Identity verification is necessary to fulfill our regulatory obligations.
Third-Party Services
esim5g.com partners with various service providers to complement and enhance our offerings. These partners may provide:
- Hosting and cloud infrastructure
- Communication and delivery networks (including telecom and internet providers)
- Data protection and cybersecurity services
- Billing and payment processing
- Domain registration
- Fraud detection and analytics
- Email and SMS delivery and tracking
- Session recording and remote support tools
- Performance measurement and optimization services
- Marketing and legal advisory services
Security
We implement industry-standard security measures to protect your personal data from loss, misuse, alteration, or unauthorized access. For confidentiality and intellectual property reasons, specific protective mechanisms are not disclosed publicly.
All employees of esim5g.com undergo strict background checks and follow a rigorous data handling protocol. Even decisions regarding deleted data are subject to strict internal review. User data is stored on physically secured servers that are actively monitored.
To maintain system integrity and security, esim5g.com may enter maintenance mode at any time. We are not liable for any temporary service interruptions that may result.
Restrictions for U.S. Citizens and Residents
We do not provide services to U.S. citizens or residents. Our platform and services are not intended for use by individuals or entities located in, residing in, or incorporated in the United States of America.
While some eSIM plans offered by esim5g.com may provide coverage within the U.S., such products are strictly intended for international travelers visiting the country. We do not target or serve U.S.-based users, either directly or indirectly.
Any orders placed by U.S. citizens or residents in violation of this restriction will be automatically canceled and considered void, with no entitlement to a refund or service activation.
Privacy Policy Modifications
We reserve the right to amend this Privacy Policy as required by applicable law or in accordance with changes in our data processing practices. If we consider the changes to be significant (at our sole discretion), you will be notified prior to implementation.
We recommend reviewing this page periodically for the most up-to-date version of our policy. This Privacy Policy is written in English and may be translated into other languages for convenience. In the event of a conflict between the English version and any translation, the English version shall prevail.
Questions and Claims
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us through our support system.
If you believe that our handling of your personal data violates any applicable data protection laws, you may also submit a formal complaint through our support channel. We will respond within a reasonable timeframe.
Please note: communications regarding privacy and data protection should be submitted only through the appropriate form. Other matters (such as payments or technical issues) should be directed to the general support team.