General Provisions
Thank you for using esim5g.com and the services we offer. The services are provided by SIAMOCEAN OÜ (eSIM5g), a company registered at the following addresses:
- Main legal address (Estonia): Vesivärava tn 50-201, 10126 Tallinn, Estonia
- Representative office (Georgia): Lvovi St 63, 0160 Tbilisi, Georgia
eSIM5g.com is a global platform for the sale and delivery of eSIMs worldwide.
Registration on the Website
To register on esim5g.com, please enter your email address and agree to our Terms of Use and Privacy Policy. If you wish to update your login details, you can do so anytime in the “My Account” section of your personal profile.
Personal Account
Your account on esim5g.com is personal and non-transferable. According to the Terms of Use, no rights to access or use our services may be transferred to any third party without our prior written consent.
Payment for Services
You may place orders and make payments 24/7.
Most products and services are delivered automatically within 20 minutes. However, some items may require up to 12 business hours for processing.
Each product or service is subject to specific terms and conditions established by the issuing supplier. Please review those terms carefully before completing your purchase. eSIM5g is not responsible for the quality or functionality of goods and services provided by third-party suppliers.
We reserve the right to refuse the sale of certain products if security protocols are not followed.
All purchases are final and non-refundable, regardless of who made the purchase or whether it was authorized by you.
Service fees may be adjusted at any time without prior notice due to changing commercial conditions. However, the price you see at the time of purchase will remain valid for that transaction.
Liability
You are solely responsible for any errors, losses, or damages resulting from the submission of incorrect data, such as recipient name, phone number, or account details. All resulting costs will be your responsibility.
If you violate any part of the Terms of Use, your account may be terminated and your remaining balance forfeited. You remain liable for all obligations under the agreement. You may not assign or transfer any rights or responsibilities without our prior written consent.
Prohibited Activities
Use of esim5g.com for any unlawful purposes, including fraud or money laundering, is strictly prohibited. We will report any suspicious activities to the appropriate law enforcement authorities.
Force Majeure
Neither party shall be held liable for delays or failure to fulfill obligations due to force majeure events, including related costs or third-party claims. The affected party must notify the other party within 10 days of the occurrence of such an event.
We are not liable for any delays, service interruptions, or failure to deliver services caused by circumstances beyond our reasonable control.
Customer Support
If you encounter any problems while using esim5g.com, please contact our customer support team. We will review your request within a reasonable timeframe and provide a response.
Support hours:
Monday – Friday: 10:00 AM – 07:00 PM (GMT+7)
Saturday – Sunday: Flexible schedule
If you notice any errors, inaccuracies, or issues with our service, please report them using the contact details or feedback form on the “Contact Us” page.