If your eSIM does not work due to a technical issue on the eSIM5G side, you may be eligible for a full or partial refund, depending on the situation.

However, if the issue is caused by factors beyond our control — such as an incompatible device, unsupported handset, or incorrect activation steps — refunds or exchanges cannot be provided. Please note that all eSIM QR codes are unique digital products and are non-refundable once issued and activated.

Before requesting a refund, please:

• Contact our support team to report the issue.
• Provide detailed information and screenshots so we can properly diagnose the problem.
• Allow our technical team to review your request — support is available 24/7, and responses are typically fast.

Please note that eSIM5G reserves the right to apply a small administrative fee to approved refunds, if applicable.

Refund requests are reviewed within 3–5 business days.
If approved, the refunded amount will be returned to the original payment method within 15–30 business days, depending on your bank or payment provider.